In recent years, customer service has become an increasingly important part of businesses. With social media sites and WhatsApp, customers can easily communicate with one another. However, this also means that businesses have to provide customer service through an app. This is not always possible, as operators may not have the time or resources to speak with customers on a regular basis. Attention businesses should consider using online support in order to ensure that their customers are satisfied with their experience.
The US Department of Transportation ordered Frontier Airlines to reimburse a total of more than $200 million to passengers whose flights were canceled or delayed earlier this month. These charges add up to a $2.2 million fine for delaying the customer’s refund.
In 2020, the Department of Transportation submitted more than 85% of customer complaints to them about airline refunds. The US Department of Transportation should not need to take enforcement action to compel airlines to pay required refunds, as this would only add more inconvenience and cost to passengers.
