There are some issues that you can fix at home, though it’s not always possible to avoid going to the Apple Store. Particularly if the physical damage involves a broken screen, Apple Support can find any potential hardware problems with it through a remote diagnostic examination.

If you have an iPhone and are having trouble with your device, our tech support team can walk you through the steps to take if you can’t solve the issue remotely. If Apple determines that the problem needs to be fixed by a qualified technician, they may also advise visiting an actual Apple Store or approved repair facility.

Steps to test iPhone Hardware Using Apple Remote Diagnostic Exam

Request for Remote Diagnostic Exam

  1. Open the Apple Help App on your iPhone and type in “iPhone” into the search bar.
  2. Once you’ve found the “iPhone” section, scroll down to the bottom and click on “Remote Diagnostic Exam.”
  3. After clicking on this link, you will be taken to a page that will ask for your Apple ID and other required information. After providing these details, you will be able to schedule a remote diagnostic exam with Apple Support.

Step 2: Type in your Apple ID and password. Step 3: Click on the “Get Help” link. Step 4: On the next page, you will be asked to provide your Apple ID and password. Step 5: Click on the “Submit” button. Step 6: You will be taken to a page where you can find more information about how to resolve your issue.

Step 2: Choose an iPhone product.

Click Repairs & Physical Damages to get more information on how to repair physical damage.

The most relevant option is continuing.

Step 5: Under Contact, click Chat. If you don’t see a Chat option, go back and select a different option instead.

Allow Apple Support to Conduce a Diagnostic Exam on iPhone

  1. Open the Settings app and navigate to the General category.
  2. Scroll down and find the “ Diagnostics & Maintenance” section.
  3. Tap on the “ Diagnostics Report” button to start a diagnostic report.

Step 2: Scroll down to the “Privacy” section and select “Location Services.” Step 3: Toggle off “Location Services.” Step 4: Scroll down to the “Usage” section and select “Cellular Data.” Step 5: Toggle off “Cellular Data.”

Privacy is the first step in protecting your personal information. By selecting Privacy, you will be able to control who can see your personal information and how it is used. ..

To view your analytics or make improvements, tap “Analytics” or “Improvements” on the main menu. ..

Step 4: Select Apple Support.

After reading the terms and conditions, tap “Agree.” ..

Apple is expected to perform a hardware diagnostic test on your device in order to help identify and fix any issues. This procedure will take a minute or two, according to Apple support. The Apple support specialist will be able to advise you on the best ways to address your issue following the diagnostic test.

Final Words

If you’re experiencing problems with your iPhone, there are a few things you can do to try and fix them. First, try to determine the cause of the issue. This can be done by performing a hardware test using Apple Remote Diagnostic Exam. If that doesn’t work, you may need to replace your phone. However, if the problem is simple and can be fixed with a few steps, it’s often worth trying first. ..