The ultra-low-cost airline switched to fully digital communications last week, and now anyone seeking assistance or information from the company must use its online chatbot, social media accounts, or WhatsApp. The airline’s 24/7 chat service is available for customers who need a live agent. ..
De La Cruz said that the company prefers to communicate online in order to “quickly and efficiently” obtain information from customers. ..
Frontier Airlines is known for charging passengers for selecting their seats and carrying on bags that exceed the airline’s size limit. ..
At Frontier Airlines, we offer the lowest fares in the industry, running our airlines as efficiently as possible. That’s why we make it easy to find what you need. We also have a chat service available 24/7.
The Department of Transportation announced that it had fined six airlines $7.25 million for “significant delays” in reimbursing passengers since the start of the Covid-19 pandemic. The only American airline was Frontier, which fined it $2.2 million for an agency.
The Frontier Unlimited Annual Pass is currently available for $799 with the following limitations:
- A holiday-focused blackout period.
- Reservations for domestic flights can be made up to the previous day.
JetBlue Airways does not have a call center for its customers, and instead relies on Facebook Messenger, SMS and email to communicate with them.
